Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Time

Delivery times vary depending on your location:

• Local Shipping: 2–5 business days
• International Shipping: 5–12 business days

Please note that delays may occur due to customs, weather conditions, or courier issues.

Shipping Costs

Shipping fees are calculated at checkout based on your location and the size/weight of your order. Occasionally, we may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. This allows you to monitor your delivery in real time.

Customs & Duties

For international orders, customs duties and taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer.

Incorrect Address

Please ensure that your shipping address is correct before placing your order. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit, please contact us immediately. We will work with the courier to resolve the issue as quickly as possible.